Frequently Asked Questions

Orders are processed within 2–3 business days. You’ll receive a confirmation email once your package has shipped.

• Standard Shipping: $7.95
• Orders typically ship within 2–3 business days and arrive within 7–8 business days.
• Delivery to Alaska and Hawaii may take 8–21 business days.

No — you will only be charged one flat shipping rate per order, even if your items arrive in multiple shipments. We ship from several warehouse locations, so it’s common for multi-item orders to be split into separate packages based on item availability and location.

Revive is not responsible for lost or stolen packages. If your tracking shows “delivered” but you haven’t received it, we recommend contacting the carrier directly to file a missing package claim.

Tracking numbers typically become active within 24–72 business hours. If the estimated delivery window has passed and you still don’t see scans, please reach out to us at shop.byrevive@byrevive.com.

We do not accept returns or exchanges. That said, if your item arrives damaged or misrepresented, please reach out to our support team at shop.byrevive@byrevive.com and we’ll do our best to make it right.

If an item doesn’t work for you, we encourage reselling, regifting, or sustainably donating it to help continue its lifecycle!

Yes! We partner directly with trusted brands and retailers to keep returns, overstock, and lightly imperfect merchandise in circulation.

• New: Unused and unworn, with or without original tags.
• Revived: Gently worn or handled. May show subtle signs of wear or small cosmetic imperfections.

Email us at shop.byrevive@byrevive.com. A member of our support team will respond within 48–72 business hours.

We accept most major credit cards and debit cards.

Yes — we send occasional promo codes and referral offers via email. Sign up for our newsletter to stay in the loop!